Luxury from sea to sky
From beaches to mountains, Club Med aims to provide the luxury seeker an experience to remember
Tuesday • April 1, 2008
Joseph yadao
joseph.yadao@…
When Ms Caroline Puechoultres looks at the Singapore travel and leisure market, she sees a potential goldmine.
“It may be a small market, but we have a potential pool of 300,000 customers here. Right now, we’re only attracting one tenth of that,” said the president and chief executive officer of Club Med Asia Pacific.
It’s no wonder the resort chain is on a global charm offensive — more so here in Asia, where Asian travellers accounted for a 30 per cent increase in turnover in 2007. Impressive, especially when you consider that this rise in visitor volume came in the face of an overall 10 per cent increase in the price of its vacation packages.
Club Med is positioning itself as a luxury brand that pushes all the clientele’s right buttons — a resort destination that reflects a sense of sophistication, beauty and attention to service.
However, the trouble with marketing a resort lies in the fact that vacations are emotional experiences — an intangible element that cannot be conveyed in advertisements.
Several weeks ago, Club Med launched its “Where Happiness Means the World” campaign.
Renowned fashion photographer Enrique Badulescu captured the beauty of South Sardinia in the Mediterranean. These images were then superimposed onto the swimwear of couples and families enjoying their Club Med vacations, creating an ad campaign that captured Club Med’s hassle-free, all-inclusive holiday experience.
“We adopt a rational approach to advertising because we can’t showcase emotions. But we try to convey the Club Med experience through dreamy imagery,” said Ms Puechoultres. “Our campaign shows a new kind of luxury, not material luxury. It’s about having your personal time to do what you want, whether it’s relaxing in a spa or playing golf.”
Some 80 per cent of their Singapore clientele are made up of families, a figure that is way above the Asian and European market averages of 67 and 55 per cent, respectively.
Ms Puechoultres feels that more can be done to attract other traveller groups, such as couples.
“We’ll attract them with our new activities and the upscale service we’re providing.
Ms Puechoultres said: “Some Singaporeans want a different experience from beaches. So, Club Med also offers skiing in Japan.”
But if frolicking in snow isn’t your thing, Club Med Ria Bintan — the company’s closest resort to Singapore — is undergoing a 5-million-Euro ($10.67-million) facelift, with spa cabins overlooking the sea.
Source: TodayOnline
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